Beyond this level there is a business committee that is an elected body defining governance and serving as the connection of the business to the tribal council. Being a part of this group empowers IT to be part of business decisions and is extremely helpful for IT in aligning with the business.
The executive leadership team, which I joined roughly four years ago, is made up of 10 executive directors from the casino resort. It’s made up of key personnel from Technology Services and the executive team. Our structure also has a technology steering committee that is set in place to manage the IT portfolio. We also have a management team within IT. Within IT we are following ITIL processes and have set teams focused on different areas of the business. Everything was in individual silos and when we moved to a more team-centric approach it allowed better focus for development vs daily.
Previously we were very operational and didn’t have a formal process for building custom solutions. We did a GAP analysis and formed a transition plan to put into motion. In 2013, we recognized the need in our department to develop new strategy and improved documentation. It really goes “top down” and “bottom up”. We do have a very team-oriented approach.
